Case Management Passbook Program FAQ

Register HERE

1. What is the San Francisco Family Support Network Case Management Passbook Program?

The San Francisco Family Support Network (SFFSN) has developed a series of trainings designed to support the development of knowledge and practice in Case Management among family support organizations, and to enhance the Case Management capacity within family support programs. An individual who successfully completes the full series of 11 trainings will receive a Certificate of Completion.

2. For whom is the Program intended?

Staff members of Family Support organizations who work directly with families, and who may not have a degree in social work, counseling, or a related field.

3. What are the benefits?

For Family Support providers – Increased knowledge and practice in providing Case Management services to support families. Having completed these trainings is also a way to demonstrate their familiarity with Case Management services.

For Programs – Programs can demonstrate that their staff members are familiar with Case Management services.

4. How does the Passbook Program work?

Participants who participate in a Case Management training and receive a score of 70% or more on the quiz will receive credit for their Passbook. Participants will receive a Certificate of Completion after the successful completion of 9 Core Trainings and 2 Electives.

As of Fiscal Year 2017-2018, participants have 2 YEARS to complete the Case Management Certificate.

Participants may receive retroactive credit for trainings taken between 2014-2017. For more information, please contact us at

5. What are the Required Trainings?

9 CORE TRAININGS: (CM) Case Management Trainings

  • * Child Abuse and Mandated Reporting
  • * Enhanced Information and Referral
  • * Family Strengthening Case Management
  • * Self-Care for Providers
  • * Standards of Quality for Family Strengthening & Support Certification
  • * Understanding and Supporting Families with Domestic Violence Issues
  • * Understanding and Supporting Families with Mental Health Issues
  • * Understanding and Supporting Families with Substance Dependency Issues
  • * Understanding Ourselves to Work in a Diverse Community

+ 2 ELECTIVES: Additional Trainings

  • Case Management in High Risk Situations
  • Home Visiting: An Essential Strategy for Strengthening Families
  • Professional Boundaries – Essential for Effective Helping Relationships
  • Successful Outreach and Engagement of Isolated Families
  • Understanding and Supporting Children & Families with Adverse Childhood Experiences (ACEs)
  • Understanding and Supporting Families of Children with Disabilities
  • Understanding and Supporting Parents of Teenagers
  • Understanding and Supporting Parents with Pregnancy-Related Depression
  • Understanding Ourselves to Work in a Diverse Community

6. What if I have already taken Case Management trainings?

Credit will be given to participants who have participated in any of the previously offered SFFSN Case Management trainings. Credit is only offered for trainings provided by SFFSN or Strategies, except for Domestic Violence and Substance Dependency trainings. Participants who have completed a Domestic Violence or Substance Dependency training not offered by the SFFSN or Strategies can present their certificate of completion to be eligible for credit.

7. What does it cost?

There is no cost for participation in the Case Management Passbook Program, or for receiving a Certificate of Completion, other than the training registration fees.

8. How do I get started?

Complete and submit the Case Management Passbook Registration Form, which is available HERE

After registration, participants can track their own progress by using new, online SFFSN Member Training & Certification records, found on your personal SFFSN profile, found by searching your name here

A list of participants and the trainings that they have successfully completed will be continually updated and kept on the SFFSN website.